How do I place an order?

Follow these simple steps...

1. If you have any questions about your order you can phone us on (02) 9420 3761 prior to placing it. Contact us if you require a current price list (they are updated monthly) and we will get one straight to you.

2. Orders can be placed by fax (02) 9420 3762 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please remember to use the product code when placing your order to avoid any confusion (believe me...it can get a little confusing sometimes!). To reduce the risk of error we are unable to take orders by phone. Click here to download our order form, it is not essential you use this but it may make it easier.

3. We will contact you if there is any product on your order that is unavailable before your order is despatched.

Please note to receive wholesale pricing we do have a minimum final order value of $250 for our grocery lines or $300 for our bulk foods range (or mixed bulk & grocery lines) excluding freight. If your order doesn't quite make it, why not try buying direct through our online shop it is really easy & there is no minimum spend there. The only exception to this is for wholesale customers spending more than $2000 per month, we are able to process small top up orders, less than $250 or $300 when an urgent need arises.

Despatch & Deliveries

Normally it will take us 48hrs (2 working days) to turn your order around, meaning from the time we receive it until the time it is ready to leave the warehouse. If there is going to be a delay for any reason we will contact you.

Warehouse pick up
If you are picking up your order come by the warehouse loading dock between 9am & 3.45pm Monday - Friday.

Sydney Metro Deliveries
Sydney Metro means different things to different people but to us it is the route taken by our nut bus 'gus'. He doesn't like to stray too far from home but Gus does travel up the north shore as far as Chatswood & ventures over Manly way, the east/south to Mascot, Inner city to Balmain and West to Enmore. So for us this is Metro Sydney but contact us to see if we come your way too.

Gus's regular outings happen on Wednesdays & Thursdays each week. If you are in metro Sydney & require delivery on any other day, we will need to send your order by courier. The freight is charged 'at cost' depending on what the freight company charges us. Alternatively you can come by & pick it up.

Delivery outside Sydney Metro
Your order is despatched usually 48hrs after being placed. The time taken to get to you will depend on your location and freight carrier used. It doesn't normally take very long. Contact us with your location & we can give you a rough guide, however freight companies are notoriously unreliable so always keep a day or 2 up your sleave!

Freight charges

Freight charges may apply to your order. As much as we would love to be able to deliver all your orders for free, and have everything delivered free to us for that matter, freight sadly is quite costly to us all. We thought it best to make the freight costs seperate to the product costs to make the pricing much more fair and transparent. If you are in the Sydney Metro area you may qualify for free freight – see below under 'can I get free delivery' for more details.

Freight charges are passed on to you at the same price given to us by the freight company. Most freight providers charge based on weight, dimensions and location. We can give you an idea of freight charges once we have your order finalised or an estimate before if need be. If you would like an estimate on freight costs you can contact our office with an estimated total weight of your order and town or suburb the order will be going to. Don't forget, you can always pick up your order Monday to Friday if you prefer to avoid freight costs.

As a little guide we can get up to 25kg around most of Sydney for $5.95 but it does depend on what we are shipping.

CAN I GET FREE DELIVERY?
If your order is bulk food only or mixed bulk & grocery lines - If your order is more than $500 and you are in the Sydney Metro area your order will be delivered for free on our regular delivery run.