SHIPPING & DELIVERY
We aim to dispatch orders from our warehouse as quickly as possible. The times below are an estimation only and are subject to change based on demand.
Current order processing times:
- Retail Orders will be dispatched 1-2 business days after being placed
- Wholesale Orders (under 200KG)* will be dispatched 2-3 business days after being placed.
- Wholesale Orders (over 200KG)* will be dispatched 4-5 business days after being placed.
Delivery times vary depending on whether you are a retail or wholesale customer, and where you are getting your order delivered within Australia. See the table below for your estimated delivery time.
The above estimates are an average of delivery times within our network of carriers and may change based on your postcode and carrier. When your order is dispatched from our warehouse you will receive an email with the tracking details. You may also receive notifications directly from the carrier.
DELIVERY COSTS - RETAIL CUSTOMERS
UPDATE: At Honest to Goodness one of our missions is to create access for everyone to delicious, quality and nourishing foods. With that in mind we have slightly revised our shipping cost to include free shipping to more areas when you spend $150 (ex GST) or more.
FREE DELIVERY on retail orders is available based on order value and weight. For orders that do not reach the free shipping minimum or exceed the weight limit, shipping is calculated at checkout.
Before placing your order you can estimate your shipping cost through your cart page.
Shipping rates are calculated on gross weight which includes the weight of product packaging. The packaging weight varies depending on the product where glass items are typically heavier than other packaging products.
DELIVERY COSTS - WHOLESALE CUSTOMERS
H2G Delivery Zones
You may be eligible for FREE DELIVERY if you are on one of our Sydney Metro, Blue Mountains or South Coast H2G DELIVERY RUNS. We now have a H2G delivery run to Canberra and the Southern Highlands. A flat $15 delivery fee will be applied for this run. Available for wholesale customers only, this delivery option is available provided you submit your order to us before the corresponding cut-off times below. We are not able to guarantee specific delivery times as our drivers may incur traffic/delays.
Our H2G delivery runs are not active on public holidays and orders will be shifted to the next run to your area
To ensure we can maintain supply, we need your help keeping our delivery drivers healthy, please limit contact with them and accept deliveries quickly, observing all social distancing guidelines.
Wholesale customers outside our H2G delivery zones
For orders that are not in our H2G Delivery zones, shipping is calculated at checkout. Before placing your order you can estimate your shipping cost through your cart page. See below for instructions on how to estimate delivery charges.
HOW TO ESTIMATE DELIVERY CHARGES
Add the items to your cart & then click on "View Cart." Enter your shipping information and click "Estimate Shipping."
We ship to all Australian postcodes. We currently do not ship internationally.
We continuously source the most cost-effective method to deliver your orders and only work with the best carriers. We use a combination of our own drivers and carriers including Border Express, Blue Star, Australia Post and others.
All orders being sent to PO Boxes or Parcel Lockers can only ship with Australia Post.
We do not offer customer Pick Up's from our warehouse. Please choose a shipment method during checkout and your order will be dispatched based on our delivery times.
* H2G Delivery Run orders excluded