SHIPPING & DELIVERY
UPDATE: Due to NSW train strikes and an influx in seasonal cold, our warehouse is currently operating at reduced capacity. We are experiencing delays with order dispatch, please allow additional time for your order to reach you. We thank you for your patience.
We are experiencing delays with the below postcodes due to restrictions with out usual delivery partners, affected orders will first be delivered to a Byron Bay depot before being shipped out to their final destination. Our customer service team will be in touch with ongoing updates should your order be delayed.
2470, 2471, 2472, 2473, 2474, 2475, 2476, 2477, 2478, 2479, 2480, 2481, 2482, 2483
RETAIL CUSTOMERS - DELIVERY COSTS
Retail customers are customers that purchase products through our online retail store (i.e. not wholesale customers). Delivery charges are based on your postcode, the weight of your order, and/or the order value. They can be calculated at checkout.
WHOLESALE CUSTOMERS - DELIVERY COSTS
You may be eligible for FREE DELIVERY if you are on one of our Sydney Metro, Blue Mountains or South Coast H2G DELIVERY RUNS.
Available for wholesale customers only, this delivery option is available provided you submit your order to us before the corresponding cut-off times below. We are not able to guarantee specific delivery times as our drivers may incur traffic/delays.
To ensure we can maintain supply, we need your help keeping our delivery drivers healthy, please limit contact with them and accept deliveries quickly, observing all social distancing guidelines.
Delivery times vary depending on whether you are a retail or wholesale customer, and where you are getting your order delivered within Australia. See the table below for your estimated delivery time.
The above estimates are an average of delivery times within our network of carriers and may change based on your postcode and carrier. When your order is dispatched from our warehouse you will receive an email with the tracking details. You may also receive notifications directly from the carrier.
HOW TO ESTIMATE DELIVERY CHARGES
Add the items to your cart & then click on "View Cart."
Enter your shipping information and click "Estimate Shipping."
We ship to all Australian postcodes. We currently do not ship internationally. All orders being sent to PO Boxes or Parcel Lockers can only ship with Australia Post. Delivery costs and times vary by retail and wholesale customer.
We continuously source the most cost-effective method to deliver your orders and only work with the best carriers. We use a combination of our own drivers and carriers including TOLL, TNT, Blue Star, Australia Post and others.
All orders being sent to PO Boxes or Parcel Lockers can only ship with Australia Post.
We have suspended the ability to Pick Up Orders from our warehouse. Please choose a shipment method during checkout and your order will be dispatched based on our delivery times.