SHIPPING & DELIVERY

 
We are currently experiencing delays in dispatch by 5 business days, plus usual shipping times. We are working hard to deliver all orders as quickly as possible, and we appreciate your patience during this time.

For more information specific to COVID-19 and its impact on orders, view our COVID-19 FAQ page.

All orders being sent to PO Boxes or Parcel Lockers can only ship with Australia Post

DELIVERY AREAS

We ship to all Australian postcodes. We currently do not ship internationally.


DELIVERY TIMES

Metro Areas: orders placed before 10am AEST Monday - Friday are likely to be delivered within 3 - 5 business days
Regional Areas: orders placed before 10am AEST Monday - Friday are likely to be delivered within 5 - 10 business days

The above estimates are an average of delivery times within our network of carriers and may change based on your postcode and carrier.
When your order is dispatched from our warehouse you will receive an email with the tracking details. You may also receive notifications directly from the carrier.

DELIVERY COSTS

Freight cost are variable and are based on the delivery post code, the weight of your order and whether you are a retail or wholesale customer.  
You may be eligible for FREE SHIPPING - see table below for more information.
Delivery costs are calculated at the checkout and you can view anytime  in your "my cart" page when you enter your shipping information. A guide on how to do this are under the tables below.

 

RETAIL CUSTOMERS  - DELIVERY COSTS 

You may be eligible for FREE SHIPPING, please see the table below. As delivery charges are based on your postcode and on the weight of your order, it is calculated at the checkout.

Free shipping does NOT apply on orders that total over 45KG. Orders must reach the values listed below (excluding GST).

At this stage we are unable to offer Free Shipping to Western Australia, Tasmania or NT. 

**Retail customers are customer that purchase products through our online retail store (i.e not wholesale customers) 

 

WHOLESALE CUSTOMERS  - DELIVERY COSTS 

You may be eligible for FREE DELIVERY if you are on one of our Sydney Metro, Blue Mountains or South Coast H2G DELIVERY RUNS.
Available for wholesale customers only, this delivery option is available provided you submit your order to us before the corresponding cut-off times below. We are not able to guarantee specific delivery times as our drivers may incur traffic/delays.

 

 

HOW TO ESTIMATE DELIVERY CHARGES

Add the items to your cart & then click on "view cart". 
Enter your shipping information and click "estimate shipping"

 

DELIVERY COMPANIES 

We continuously source the most cost-effective method to deliver your orders and only work with the best carriers.
We use a combination of our own drivers and carriers including TOLL, TNT, Blue Star, Australia Post and others.

All orders being sent to PO Boxes or Parcel Lockers can only ship with Australia Post

 
PICK UP/COLLECTION: 

We have temporarily suspended the ability to Pick Up Orders from our warehouse.  
Please choose a shipment method during checkout and your order will be dispatched based on our delivery times.

Sydney-based pick up is available by simply selecting "Pick Up" at the checkout.

Warehouse address: Unit 1/23 Birmingham Ave, Villawood NSW 2163.

Pick-up times: 8am - 2pm

Instructions: Door 1 - Please ring the bell as the roller doors will always be closed.

Please Note: Our warehouse is closed on Saturday and Sunday.