SHIPPING & DELIVERY
RETAIL ORDERS
We currently ship to all Australian postcodes. We continuously source the most cost-effective method to deliver your orders and only work with top-tier carriers to ensure that service levels are maintained regardless of the cost. The prices are variable, based on the delivery post code and on weight.
When will I receive my order?
Metro Areas: orders placed before 10am AEST Monday - Friday may be delivered within 3 business days.Regional Areas: orders placed before 10am AEST Monday - Friday may be delivered within 5 - 10 business days.
The above estimates are an average of delivery times within our network of carriers. It may change based on postcode and carrier. However, upon dispatch we will send you a confirmation with the carrier and tracking details. You will receive notifications of your parcel directly from the carrier as well.
- You do not need to sign for Honest to Goodness deliveries as we do not offer signature upon delivery for item/s shipped from us.
- Our distribution centre is closed on weekends and public holidays. Shipping days do not include public holidays.
- When an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.
- All orders being sent to PO Boxes or Parcel Lockers can only ship with Australia Post.
FREE SHIPPING* FOR RETAIL ORDERS
*Free shipping does not apply on orders that total over 45kg. Orders must reach the values listed below (excluding GST).
Unfortunately, we are no longer able to offer Free Shipping on RRP orders to Western Australia, Tasmania or NT. We apologise for any inconvenience to these customers.
SYDNEY PICK UP/COLLECTION:
Sydney-based pick up is available by simply selecting "Pick Up" at the checkout.
Please Note: Pick Up Orders are only available Monday-Friday, 9am-11am. Our warehouse is closed on Saturday and Sunday.
- Alexandria Warehouse address: Unit E9, 46-62 Maddox Street, Alexandria, 2015. View a map here. You can enter the industrial estate via Huntley Street (simply drive in straight ahead, veer to the left and we are located on the right-hand side before Fantastic Furniture), or you may enter via Maddox Street (drive in through the estate in a U shape).
COLLECTION FROM ORGANIC MARKETS (Sydney):
Unfortunately we can no longer facilitate order pick-ups at the markets, however, you can take advantage of our FREE SHIPPING for Sydney-metro orders over $99, or visit our Alexandria Store. If there is a product you would like to see at our markets, please contact us to let us know!
WHOLESALE ORDERS
We currently ship to all Australian postcodes. We continuously source the most cost-effective method to deliver your orders and only work with top-tier carriers to ensure that service levels are maintained regardless of the cost.
We understand that freight is a key component of your buying cost, therefore our system calculates the cheapest option within our network of carriers as well as pre-determine the services available based on the delivery address. The prices are variable, based on the delivery post code and on weight.
Given the complexity and profile of orders weighting over 700kg and/or deliveries to WA, NT, TAS or a regional area, we kindly advise you contact us if the system generates a cost higher than your expectation. We can source and re-quote based on your order in order to find carriers who may be able to deliver for a lesser cost. This includes forwarding your goods to a metro centre for freight forwarding.
FREIGHT CARRIERS
Below is an overview of the freight carriers that we work with. Upon dispatch, we will inform you the carrier of choice with the information to track your order.
- FASTWAY: Usually best for smaller wholesale orders with total order weight around 50kg. They deliver in boxes weighting max of 18 kg each.
- AUSTRALIA POST: Usually best for smaller wholesale orders with total order weight around 18kg. It is the only carrier that will deliver to PO Boxes.
- TNT: Usually best for mid to large orders through-out Australia. We will use them to dispatch either cartons or skids/pallets.
- TOLL IPEC: Usually best for small to large orders through-out Australia. We will use them to dispatch either cartons only.
- BLUESTAR: Usually best for large orders over 300kg. We will only use them for pallet deliveries.
- PICK UP/COLLECTION: You can choose to collect your order from our Alexandria Warehouse (Sydney). You will receive a notification when the order is ready to be picked up. Pick up times are from 9am - 11am, Monday - Friday.
- H2G Deliveries: We provide weekly deliveries to our wholesale customers within some of Sydney areas. We work with contractors and they may change from time to time. In order to quality for this service, your wholesale order must be placed and confirmed within the cut-off times.
H2G DELIVERY RUNS
Sydney Metro + the Blue Mountains + South Coast
Available for wholesale customers only, this delivery option is available provided customers submit orders to us within the corresponding cut-off times below.
Unfortunately, we cannot guarantee specific delivery times as our drivers may incur traffic/delays.
We may choose to change the shipping method to other carriers depending on operational requirements or restrictions. If such change happens, freight won’t be charged.
Please call our team on 02 8310 1800 (Monday-Friday, 8am-5pm AEST) if you have any questions.
SYDNEY PICK UP/COLLECTION:
Sydney-based pick up is available by simply selecting "Pick Up" at the checkout.
Please Note: Pick Up Orders are only available Monday-Friday, 9am-11am. Our warehouse is closed on Saturday and Sunday.
- Alexandria Warehouse address: Unit E9, 46-62 Maddox Street, Alexandria, 2015. View a map here. You may enter the industrial estate via Huntley Street (simply drive in straight ahead, veer to the left and we are located on the right-hand side before Fantastic Furniture) or you may enter via Maddox Street (drive in through the estate in a U shape).