Shipping & Delivery - Retail Customers


To ensure that your orders are delivered in time for Christmas, we advise that all online RRP orders are placed according to the below cut-off dates:



 Friday 1st December

 Northern Territory & Country Western Australia (via on-forwarding)

 Wednesday 6th December

 Country Victoria & South Australia (via on-forwarding)

 Friday 8th December

 Perth (metro), Adelaide, Tasmania, Country New South Wales & Queensland (out of area, via on-forwarding)

 Tuesday 12th December

 Cairns, Townsville, Geelong, Mackay, Rockhampton

 Friday 15th December

 Bendigo, Canberra, Wollongong, Orange, Tamworth, Regional NSW (via on-forwarding), Bundaberg (Wide Bay), Sunshine Coast, Toowoomba

 Monday 18th December

 Melbourne, Newcastle, Central Coast, Port Melbourne, Coffs Harbour, Northern Rivers, Brisbane, Gold Coast

 Tuesday 19th December

 Sydney (local)



Please submit your order by Wednesday 20th December, 12PM to ensure you make the final cut-off time of 2.30PM on Friday 22nd December for pick-ups from our warehouse.


Please visit our Contact page for Christmas Trading Hours.

We currently ship to all Australian postcodes. Please refer to the following guidelines for retail orders only

  • All retail orders require 24 hours to process and dispatch - delivery estimates should be taken from the time you receive an order dispatch email.

  • Orders received after 5pm on Friday or on weekends will begin processing on Monday morning.

  • Final shipping costs and options will be available in the checkout after you enter a valid Austrailan postcode. 

  • All orders being sent to PO Box addresses can only ship with Australia Post.

  • Collection from Alexandria Warehouse (Sydney): Picking up your online order is subject to the same warehouse timelines as shipped orders.
    (Example: An order placed on Monday 10am will usually be available for collection from Tuesday at 10am.)
    Please Note: Order pick up is only available Monday - Friday, 8am - 5pm, as our warehouse is closed on Saturday.

  • Collection from Markets - Orange Grove or Frenchs Forest (both Sydney locations): Orders must be under 20kg and be placed by Thursday 12pm.

  • You will receive flat rate quotes at our checkout for Courier Service or a per kilo rate with Australia Post.

NOTE: If you are a Wholesale Customer please refer to our Wholesale Shipping & Delivery Terms >>

Take advantage of our FREE SHIPPING for retail orders using this table below. Not sure what region your postcode is in? Check our guide here

Unfortunately we are no longer able to offer Free Shipping on RRP orders to Western Australia. We apologise for any inconvenience to these customers.

REGION Order Value Delivery Costs Delivery Time - Estimated

Sydney Metropolitan Area 

Over $99


1-2 Days (Standard)

NSW Central Coast, Wollongong, Blue Mountains and Newcastle 

Over $149


2 Days (Standard)

NSW  Regional Centres & ACT/Canberra 

Over $199


2-3 Days (Standard)

NSW Country 

Over $249


3-4 Days (Standard)

Melbourne Metropolitan Area 

Over $199


 2-3 Days (Standard)

Victoria Country 1

Over $249

FREE 3-4 Days (Standard)

Victoria Country 2

Over $349

FREE 3-5 Days (Standard)

Brisbane Metropolitan Area 

Over $199

FREE 2-3 Days (Standard)

Queensland Country 1

Over $249

FREE 3-4 Days (Standard)
Queensland Country 2

Over $349

FREE 3-6 Days (Standard)

Selected Regional Areas* (View the guide here to see if your postcode is eligible*) 

Over $349

FREE 5 - 11 days (Standard)