SHIPPING & DELIVERY
NOTE: We are working hard to deliver all orders as quickly as possible, however, due to an influx in orders, delays of 7-14 days are to be expected.
Thanks for your ongoing support and patience in these unprecedented times.
We currently ship to all Australian postcodes. We continuously source the most cost-effective method to deliver your orders and only work with top-tier carriers to ensure that service levels are maintained regardless of the cost. The prices are variable, based on the delivery post code and on weight.
- Our distribution centre is closed on weekends and public holidays. Shipping days do not include public holidays.
- All orders being sent to PO Boxes or Parcel Lockers can only ship with Australia Post.
When will I receive my order?
Metro Areas: orders placed before 10am AEST Monday - Friday may be delivered within 3 - 5 business days
Regional Areas: orders placed before 10am AEST Monday - Friday may be delivered within 5 - 10 business days
The above estimates are an average of delivery times within our network of carriers. It may change based on postcode and carrier. However, upon dispatch we will send you a confirmation with the carrier and tracking details. You will receive notifications of your parcel directly from the carrier as well.
SYDNEY PICK UP/COLLECTION:
We have temporarily suspended the ability to Pick Up Orders from our warehouse. Please choose a shipment method during checkout and your order will be dispatched based on our delivery times.
Sydney-based pick up is available by simply selecting "Pick Up" at the checkout.
Alexandria Warehouse address: Unit E9, 46-62 Maddox Street, Alexandria, 2015. View a map here.
You may enter the industrial estate via Huntley Street (simply drive in straight ahead, veer to the left and we are located on the right-hand side before Fantastic Furniture) or you may enter via Maddox Street (drive in through the estate in a U shape).
Please Note: Our warehouse is closed on Saturday and Sunday.
FREE SHIPPING* FOR RETAIL ORDERS
*Free shipping does not apply on orders that total over 45kg. Orders must reach the values listed below (excluding GST).
Unfortunately, we are no longer able to offer Free Shipping on RRP orders to Western Australia, Tasmania or NT. We apologise for any inconvenience to these customers.
H2G DELIVERY RUNS
Sydney Metro + the Blue Mountains + South Coast
Available for wholesale customers only, this delivery option is available provided customers submit orders to us within the corresponding cut-off times below.
Unfortunately, we cannot guarantee specific delivery times as our drivers may incur traffic/delays.